Privacy Policy
Last updated: January 2024
Stone Bear ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
Information You Provide Directly
When you interact with our website or services, you may provide us with:
- Contact information such as name and email address
- Inquiry details including expedition preferences and questions
- Booking information necessary to arrange your expedition
- Emergency contact information for safety purposes during expeditions
- Health information relevant to wilderness activities (disclosed voluntarily)
Information Collected Automatically
When you visit our website, we may automatically collect certain information including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide customer service
- To process and manage expedition bookings
- To communicate about your reservation and provide trip information
- To ensure safety during expeditions
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist our operations (payment processors, email services)
- With emergency services if required for safety during expeditions
- When required by law or to protect our legal rights
- With your consent for purposes disclosed at the time of collection
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for legal and safety documentation purposes.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to object to certain processing activities
- The right to data portability
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. Family expeditions involve participants aged 12 and older with parental consent and supervision.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Stone Bear
2847 Mountain View Road, Suite 12
Squamish, British Columbia V8B 0A3
Canada
Email: [email protected]